Which Bonuses can I find in Robin Hood Bingo?
In Robin Hood Bingo we believe that everybody should get richer!
This is why we make sure you get bonuses all the time.
When you join the site, you get a MASSIVE bonus on your first
deposit! So, when you make your first deposit, you will receive FREE
bonus from us, giving you extra cash to play with. Read more about
the Welcome Bonus here
Beside the Welcome Bonus
you will get a bonus every time you make a deposit. Use our handy
Bonus calculator to check how much you will get with your deposit.
Check in the lobby for more special bonus codes once you have logged
in. Each and every day there's a special bonus surprise.
How can I receive Bingo Bonuses?
Check in the lobby for more special bonus codes once you have logged
When can I withdraw my money?
you would like to withdraw your prize money, you can request to do
so at any time. Go the banking section on your account page or click
on the "Banking" tab in the games' lobby. When you have clicked on
the 'banking' tab the cashier box will open. Check the
amount you wish to withdraw is correct then press
"withdrawal". Your payment request will be processed after
48 hours. To find out more please Click here
to read our Withdrawal terms and conditions.
I have been asked to provide information regarding the source of my funds that I use with you, is this a genuine request?
Yes, this is a genuine request that we will make from time to time.
Why am I being asked to provide proof of where my money has come from?
As a betting operator, licenced and regulated to trade in the UK, we are obligated to know that the source of the funds that customers use to play with us is legitimate. Therefore at times when certain limits and thresholds are reached it may be necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use. This information is not shared with any third parties and is only used as an internal reference for ensuring our customers are gambling responsibly and in line with their available finances.
We understand that this may be the first time you have been requested to share such personal information but it is a clear licencing requirement from the Gambling Commission of Great Britain. The Two Fat Ladies site is not alone in seeking this type of information from customers, and it is likely that other betting operators will also request this information from you when your spend/play reaches equivalent levels.
What information should I send?
We will need evidence to identify and support the source and value of the funds you use to bet/play with. This could be
- Proof of earnings: Payslip/Director remuneration/Dividends/Pension
- A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
- A Trust deed clearly showing a consistent entitlement to funds
- An account statement showing funds recently won from another company
- Dated proof of an award/payment made to you
- Other clear evidence that would support "affordability" in relation to your business with us.
How will the information be used?
We would like to assure you that any information provided will be treated with the highest confidentiality. We have a dedicated team who work securely to review and assess the information you share to ensure your documentation meets the requirements that will enable you to continue to enjoy playing on our sites. The information you provide is solely used to confirm that the money you used to play comes from legitimate sources. At no point is the information shared with third parties. We understand that you may find this intrusive and we also understand that some of our customers may have quite complex financial affairs which make this difficult to comply with. However, we must adhere to the Gambling Commissions licencing requirements.
What will happen if I do not send in proof of my source of funds?
Unfortunately if you cannot provide us with sufficient information, you will not be able to continue playing on our sites. If at any point you do decide to share the required documentation to prove your Source of Funds, then we will, of course, gladly welcome you back to our sites.
How do I send my documents to you?
Please ensure that you include your username and/or account number with any documents that are sent to us.
By using the cashier
- You can upload documents through the cashier. In PC visit the tab on the left hand side named 'More', click on "ID Verification" and upload your document.
- On mobile click on 'Deposit', on the bottom tab named 'More', click on "ID Verification" and upload your document.
- Take a photo of the entire document with your camera phone or tablet (don't cut off the corners)
- Open your email account on your mobile/tablet
- Attach the photo to a 'New' email
- Enter: Bingosecurity@cassava.net in the 'To' address bar at the top of your email and press 'Send'
Who is Cassava?
Cassava Enterprises (Gibraltar) Limited is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions.
Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.
Our services in European Union member states (except for states in which our services are provided under a local license) and European Free Trade Association member states are operated by Virtual Digital Services Limited, a company incorporated in Gibraltar which is part of the European Union.
Virtual Digital Services Limited operates under the auspices of a gaming license provided under the laws of Gibraltar.
Our address: 601-701 Europort, Gibraltar.
We encourage responsible gambling and support GamCare.
What are Robin's Coins?
Hood is such a lovely chap he wants to shower you with lots of
Robin's Coins! Robin's Coins can be converted and added to
your balance so you can buy more bingo tickets! The Coins can be won
in so many ways it will be raining Robin's Coins! Click here
to find out how
you can win Robin's Coins. Which fancy bow and arrow will you
buy with your coins?!
How do I redeem Robin's Coins?
Go to the Account Page
Under "My Account" you will see
a tab called "Redeem Robin's Coins"
"Redeem Robin's Coins"
A screen will appear for
you to choose how many points you want to convert
"Submit" to redeem.
What do I do if I've forgotten my login
Hold your horses, don't worry Robin will
Click on Login and a pop up will appear. There you'll see a link for Forgot your password.
We will email your username and password to you.
What do I do if I have a problem opening Games
Check your internet browser is not
blocking pop-up windows
Click 'Tools' in your browser
Disable Pop Up Blocker or click on the 'Pop up Blocked'
message on top of your screen and choose 'Always allow pop ups
from this site'.
What happens if I have bought tickets for a
game and then get disconnected?
Once your tickets have
been purchased, they will play in the game even if you get
disconnected. To check if your card is the winning ticket, go to
Transactions History in your My Account page.
I can't connect to the chat server
There may be times when our chat servers are down however this is
not often. Check if your computer is behind a firewall. The firewall
will prevent our chat servers to send messages to you. All you need
to do is add us to your White List.
Can I keep the same cards for different games?
Unfortunately you cannot keep the same bingo cards for different
bingo games. All bingo cards are randomly generated at the time you
request them. If you wish to change your cards, click on the GET NEW
CARDS button to get issued with a new set.
keep your cash in the treasure box? During the first 48 hours you
can reverse your withdrawal request.
Go to the Cashier (via
the lobby or My Account page)
Click on Reverse Withdrawal
The Banking box will appear
Click 'Reverse' and select
your uncompleted withdrawal request then press Submit.
you have done this your money will be sent back to your bingo
account so you can keep playing!
What do I do if I have a problem?
Please contact us with any questions. We will do our best to answer all questions.
We suggest that customers print out all data, including transaction information, terms and conditions and payment methods.
How can I get help?
are two ways:
- When you are in the Lobby click on the "?" on the top
right hand corner. A window will open with all frequently asked
- If you are playing a game go to the top of the chat box. On the
right hand side there is a line saying "Chat Room", click
on the drop down tab next to it and press "Help"
What are Promotion Codes?
Promotion Codes are special codes which will give you extra bonus
money to add to your balance. These codes are normally sent via
email, given in the chat rooms or posted on our facebook fan page.
When you deposit at the cashier you can insert the promo
code. Upon completion of deposit the bonus will be given in
accordance with the terms of the promotion.
- Copy exactly what we've written. Copy and paste if possible.
- Check if there is a minimum deposit required to receive the
- We always state how many times the code can be used. If you use
the code more times than stated we will not credit you with
- Check how long the Promotion Code's is valid for.
New players should note we sometimes have Registration
Codes which should be entered in the Registration Form and not via
Add Robin Hood Bingo to your Safe
By adding Robin Hood Bingo to your
'safe' list of email addresses you are ensuring that you
will receive to your inbox all emails from us. To turn off your
anti-spam filters, go to your email and change your settings.
This way you will get all information on special offers.
How do I know the bingo games are fair?
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results.
Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel,
in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random.
The system has been rigorously tested by running millions of rounds and examining their results.
The system is also systematically tested by Robin Hood Bingo.
How to make a deposit?
If you are
not a member yet, click here
to join the site.
If you are a member, log in with your user name and password to RobinHoodBingo.com.
There are 2 ways to make a deposit:
- Via your 'My Account'
First you have to log in to the site.
Click on the "Banking" box on the left hand side.
Click on "Deposit Funds" then follow the instructions.
can also click on the "Deposit" icon in the center of the
- Via the 'Game Lobby':
If you are already logged in and playing a game you will
see a tab at the top of the page called "Banking". Click
on it in order to deposit. A new screen will open then enter your
details and click "Deposit".
Are all my personal details safe?
Yes, don't worry, Robin Hood takes care of all his outlaws!
Robin Hood Bingo is powered by software belonging to Brigend Limited
which is a wholly owned subsidiary of 888 Holdings Plc. and a sister
company of Cassava Enterprises (Gibraltar) Limited
Can I set
Yes you can! Robin Hood doesn't
want you to spend all your precious coins all at once! By setting
deposit limits you can control your spending better. To fix your
limit go to "Banking" either through the game lobby or via
your account page. When the cashier window opens you can choose the
"Deposit Limits" option and choose your deposit limit per